Privacy Policy

DSM-Firmenich Houdan SAS respects the privacy of visitors to its website and is committed to the protection of your personal information. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make regarding the way your information is collected and used at this website. We have developed this Privacy Policy to summarize how we collect, maintain, and use personally identifiable information through our website. By using this website, you are agreeing to the terms of this Privacy Policy.

We may change or modify this Privacy Policy from time to time and will post such changes on this site. Therefore, we ask you to check this Privacy Policy occasionally to be sure that you are aware of these changes.

Drug Safety and Medical Information

Patient safety is of paramount importance to DSM-Firmenich Houdan SAS. If you have questions about your condition, please contact your health care practitioner. DSM-Firmenich Houdan SAS personnel do not provide answers or advice about individual medical questions.

Personal Information

DSM-Firmenich Houdan SAS will not collect any personally identifiable information about you (your name, address, telephone number, or email address) unless you provide it to us voluntarily.

Use and Disclosure of Personal Information

DSM-Firmenich Houdan SAS may use non - personally identifiable information to improve the content of our website, to customize our website to your preferences, to understand how our visitors use our website so that we can improve the website and the customer experience and for internal research purposes. We may also use your IP address to help diagnose problems with our servers, for purpose of system administration and for sending you to the correct information product available in your country.

If you contact us to report on your experience, or the experiences of your patients with the use of our products, we may contact you for additional information.

Except as specifically provided in this Privacy Policy, DSM-Firmenich HoudanSAS will not transfer, sell or rent Personal Information to any third party for any purpose without your consent. DSM-Firmenich Houdan SAS may share your information within our corporate group, including our parent holding company, affiliates and subsidiaries worldwide or with our co - promotion partners. We may also transfer or share your Personal Information with third parties who provide us with services to enable them to provide such services. Such third parties have agreed that they will only use such Personal Information on behalf of DSM-Firmenich Houdan SAS and not for their own marketing purposes and that they will meet substantially similar standards of data protection as DSM-Firmenich HoudanSAS. Any third party that receives aggregated data must agree not to attempt to re - identify the persons to whom it belongs.

Children Under 15

Our websites are not intended or aimed at children under the age of 15. We do not knowingly directly collect personally identifiable information from visitors to our website who are under the age of 15 without parental consent, nor do we market our websites to anyone under the age of 15. We ask that if you are under the age of 15 not to send any information about yourself to us. If we learn that we have collected any personal information from a child under the age of 15 without parental consent, we will delete that information from our database as quickly as possible.

Non - personally identifiable information collected automatically

In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, IP address, and the domain name of the site from which you linked to our site or advertisement.


When you come to our website, we may obtain information about your Internet usage by using a cookie file, which is a text file stored on the hard drive of your computer. Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).We use them to improve our website, gather aggregate usage metrics and deliver a more personalized service. Web browsers typically accept cookies by default, but you may change the settings of your browser to stop accepting cookies or to prompt you before accepting cookies from websites. However, if you configure your browser to stop accepting cookies, you may be unable to properly use certain parts of our website.

Where We Store Personal Information

We will store your personal information for as long as necessary or as permitted by the purpose for which it was collected. The criteria used to determine storage periods include : the length of our relationship and services provided to you; if there is a legal obligation to which we are subject; and if storage is recommended in light of our legal obligations (such as applicable limitation periods, litigation, or regulatory investigations).

For example, if we collect your personal data to respond to your request, we will store it for a period of 18 months from the date we receive your request.

For example, if we collect your personal information to provide you with a response to an undesirable incident report, we will retain your personal information for 18 months from the date we receive your report.

For example, if we collect your personal information to enable us to provide you with offers tailored to your interests, we will retain your personal information for 12 months from the date you first visit our site.

Links to Other Websites

Lactéol website may contain links to and from websites maintained by third parties that may provide useful information to you. If you follow a link to any of these websites, please note that these websites may have their own privacy policies. DSM-Firmenich Houdan SAS is not responsible for the privacy practices or the content of such other sites. We encourage you to check these policies before you submit any personal data to these websites.

Contact Us Regarding This Policy

We welcome your questions and comments regarding this Privacy Policy and the use of your Personal Information. You may also contact us to update or correct any Personal Information that you have provided to us or to opt out of services that you have signed up for. Any questions, comments and requests regarding this Privacy Policy are welcomed and can be sent to us at:

DSM-Firmenich Houdan SAS

Product registration status, approved indications and labelling, product availability, packaging information and design and prescription information are country dependent and vary from one country to another.
For your country specific information, refer to the local product label or to the local health authority database.

LAC09-08/2022 INT